FAQ
Answers to the questions we hear most about personalized canvas prints from iFamily Gift. If yours is not here, email support@ifamilygift.com.
Ordering and personalization
How do I send my photo and names?
Choose the design and size on the product page and check out. At checkout, tick “Add a note to your order” and write the names or dates to print. Then email your photo to support@ifamilygift.com with your order number in the subject line. There is no upload button on the site, so email is how photos reach us.
What kind of photo works best?
Use the original file from your phone or camera rather than a screenshot or a photo sent through a messaging app, which are often compressed. Good light, faces in focus and nobody cut off at the edge make the biggest difference. Larger canvas sizes need sharper photos.
Can you combine people from different photos?
Photo canvas prints are made from one photo. If you want to bring people from separate pictures together, email us the photos before ordering and we will tell you whether a design can do it.
Can I add names, dates or a short message?
On designs that show names or dates, yes. Write them in the “Add a note to your order” box at checkout, or in your photo email, exactly as you want them printed, including capital letters and punctuation. We print the text as written.
Will I see a preview?
No. We do not send a personalized preview or proof. The product images show the layout and style of each design, and your canvas is printed from your own photo and text. If your photo has a problem that would affect the print, we will email you before production.
I made a typo. Can I fix it?
Yes, free of charge within 24 hours of placing your order. Email us with your order number and the corrected text.
Sizes and materials
What sizes are available?
Sizes depend on the design and are listed in inches on each product page, for example 8×10, 12×16, 16×20 or 24×36 inches.
What are the prints made of?
Our prints are made on canvas, which has a soft texture and low glare, so photos look natural under room lighting.
How do I hang my canvas?
Measure where you want the center of the canvas, mark the wall, and use a nail or picture hook rated for the weight of the canvas. For larger sizes such as 24×36 inches, two hooks spaced apart keep it level. Use a small spirit level or a phone level app before the last tap of the hammer.
How should I clean it?
Dust it with a dry, soft cloth. Do not use water, glass cleaner or sprays on the printed side. Keep it out of direct sunlight and damp rooms.
Shipping
How long until my canvas arrives?
Production takes 3–5 business days, then US delivery takes 5–8 business days. See the Shipping Policy for details.
Is shipping free?
Yes, shipping is free on all orders to US addresses. International shipping is available; cost and delivery time vary by destination.
How do I track my order?
We email a tracking number when your order ships. You can also use the Track Order page.
Changes, returns and problems
Can I cancel my order?
Cancellations are free within 24 hours of ordering. After that, a 15% cancellation fee applies. Shipped orders cannot be cancelled.
Can I return a personalized canvas?
Yes, within 30 days of delivery. Returns that are not caused by our error carry a restocking fee; the amount and how it is deducted are explained in the Return and Refund Policy.
My canvas arrived damaged. What now?
Send us photos of the canvas and the box within 7 days. We will send a replacement or refund the item, with no restocking fee.
Is there a warranty?
Yes. Each canvas has a 1 year warranty against manufacturing defects. See the Warranty page.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, processed securely through Stripe.
Still have a question?
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
- Our team
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