Return and Refund Policy
We want your canvas to look right on your wall. This page explains how returns, refunds, cancellations and damaged deliveries work at iFamily Gift.
Return window
You can request a return within 30 days of the delivery date. To start, email support@ifamilygift.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send a parcel back without contacting us first, because we cannot match unannounced parcels to an order.
Condition of returned items
Returned canvases should be in the condition you received them: free of adhesive, holes or marks added after delivery, and packed so they will not be damaged on the way back. Wrap the corners and use a sturdy box; the original packaging works well if you still have it.
Restocking fee
Every canvas is printed with your own photo, names or text, so it cannot be resold to anyone else. For that reason, returns for reasons other than our error (for example, you changed your mind about the size or the photo) carry a restocking fee of 15% of the item price. The fee is deducted from your refund. Return shipping for these returns is paid by the customer.
Damaged, defective or incorrect orders
If your canvas arrives damaged, has a print defect, or does not match the photo and text you submitted, email us within 7 days of delivery with:
- your order number;
- photos of the canvas showing the problem;
- a photo of the outer shipping box.
We will send a replacement at no cost or issue a full refund for the affected item, whichever you prefer. No restocking fee applies, and you will not pay for any return shipping in these cases. Sometimes we may not need the damaged canvas back at all; we will tell you when that is the case.
Please note that we print names, dates and other text exactly as written in your order note or email. A spelling mistake in the text you submitted is not a print defect, but you can still return the canvas under the standard return terms above.
Cancellations
- Within 24 hours of placing your order: cancel or change it free of charge.
- After that: a cancellation fee of 15% of the order total applies, because production may already have started.
- Once an order has shipped, it can no longer be cancelled; it can be returned under the terms on this page.
How refunds are paid
Once we receive and check a returned canvas, or approve a damage claim, we email you to confirm and issue the refund to your original payment method. Your bank or card issuer may take a few business days to show the credit on your statement.
Exchanges
If you would like a different size or a different photo, the simplest way is to return the first canvas under this policy and place a new order. If you are unsure, email us first and we will help you choose.
Contact
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
- Our team
- Vietnam