Shipping Policy
Each iFamily Gift canvas is printed for you after you order. Your delivery time is the production time plus the transit time, both counted in business days (Monday to Friday, excluding public holidays).
Timeline at a glance
- Production: 3–5 business days. This covers preparing your photo and text, printing, finishing and packing.
- Transit within the US: 5–8 business days after the parcel leaves the studio.
- International: International shipping is available; cost and delivery time vary by destination. The shipping cost for your address is shown at checkout before you pay.
If you need a canvas by a certain date, such as a birthday or an anniversary, add up both stages and order with some room to spare.
Shipping cost
Shipping is free on every order delivered within the United States. There is no minimum order amount. For addresses outside the US, the shipping charge is calculated at checkout.
Order processing
Orders are processed on business days. An order placed on a weekend or holiday enters production on the next business day. Production starts after payment is confirmed and the personalization details (photo, names, dates) are complete. If a photo is too small or blurry to print well, we will email you before printing, and the production clock starts again once we have a usable file.
Tracking
When your canvas ships, you will receive an email with the carrier and tracking number. You can also check your order status on our Track Order page with your order number and checkout email.
Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, email us within 24 hours of ordering and we will update it. Once a parcel has shipped, we cannot redirect it. If a parcel comes back to us because the address was incomplete or incorrect, we will email you to confirm the right address before sending it out again.
Customs and import charges
International orders may be subject to import duties, taxes or customs fees set by the destination country. These charges are not included in our prices or shipping cost and are paid by the recipient.
Lost or damaged parcels
If your canvas arrives damaged, email us within 7 days of delivery with photos of the canvas and the packaging, and we will arrange a replacement or refund. If tracking shows no movement for an unusually long time, contact us and we will open a trace with the carrier. See our Return Policy for details.
Questions
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
- Our team
- Vietnam