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  • Free shipping on US orders
  • Made to order in 3–5 days
  • 30-day returns and a 1-year warranty

Track Order

To check where your canvas is, enter the order number from your confirmation email and the email address you used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Reading your order status

  • Pending payment: the order was started but payment has not been confirmed yet.
  • Processing: payment is confirmed and your canvas is being prepared and printed. Production takes 3–5 business days.
  • Completed: your canvas has shipped. The carrier and tracking number are in your shipping email. Delivery in the US usually takes 5–8 business days from this point.

Can’t find your order number?

Search your inbox and spam folder for an email from iFamily Gift sent right after checkout. If you still cannot find it, email support@ifamilygift.com with the name and email address on the order, and we will look it up.

Tracking has not updated

A tracking number can take a day or two to show its first scan after the label is created. International parcels may also go quiet while they pass through customs. If nothing changes for several business days, write to us and we will check with the carrier.

Contact

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).

Email
support@ifamilygift.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
Our team
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