Privacy Policy
This policy describes what personal information iFamily Gift collects when you visit ifamilygift.com or place an order, why we collect it, who receives it and the choices you have. If you have a question about your data, email support@ifamilygift.com.
Information we collect
Information you give us
- Order details: your name, email address, billing address, shipping address and, if you choose to enter one, a phone number.
- Personalization content: photos you email us and the names, dates or other text you want printed on your canvas, whether written in the order note at checkout or sent by email.
- Messages: anything you send us by email or through a form on the site.
- Account details: if you create an account, your login email and password (stored in encrypted form).
Payment information
Card and wallet payments are handled by our payment processor, Stripe. Your full card number is entered into Stripe’s secure fields and is not stored on our website. We receive only limited details such as the card brand, the last four digits and whether the payment succeeded.
Information collected automatically
When you browse the site, our servers and the store software record technical data such as your IP address, browser type, device type, the pages you view and the time of your visit. This helps us keep the site secure and working properly.
How we use your information
- To print, pack and deliver your order, and to send order and shipping updates.
- To answer your questions and handle returns, refunds and warranty claims.
- To process payments and prevent fraud.
- To keep the website secure and fix technical problems.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not use the photos you send us for advertising or show them publicly without your written permission.
Who receives your information
We share only what each party needs to do its job:
- Our partner canvas print studios receive your photo, the text to print and your shipping details so they can make and send your canvas.
- Shipping carriers receive your name, shipping address and, where required, your phone number or email for delivery notices.
- Stripe receives payment details to process your payment and screen for fraud.
- Our hosting and email service providers store the site’s data and deliver our emails on our behalf.
- Authorities, if we are required to share information by law or to protect our rights.
Cookies
Cookies are small files stored in your browser. We use them for things the store needs to work:
- Essential cookies set by WooCommerce keep items in your cart, remember your session at checkout and keep you signed in to your account.
- Payment cookies may be set by Stripe during checkout to help detect fraud.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will not work correctly.
How long we keep information
We keep order records for as long as needed to support your order, handle returns and warranty claims, and meet tax and accounting rules. Customer photos are kept only as long as they are needed to make and support your order. You can ask us to delete them sooner.
Your rights
You can ask us to:
- tell you what personal information we hold about you and send you a copy;
- correct information that is wrong or out of date;
- delete your personal information, including the photos you sent us and your account;
- stop sending you any non-essential emails.
To make a request, email support@ifamilygift.com from the address linked to your order or account. We may need to confirm your identity before acting on a request. Some records, such as invoices, may have to be kept for legal reasons even after a deletion request; in that case we keep only what the law requires.
Depending on where you live, for example California or the European Economic Area, you may have additional rights under local law. We will honor those rights when you contact us.
Security
We use HTTPS across the site, limit who on our team can access customer data and rely on established providers for payments and hosting. No method of sending or storing data online is completely secure, so please contact us right away if you think your account has been misused.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13. Photos of children that a parent or family member sends us for a canvas are used only to make that order.
Changes to this policy
We may update this policy when our practices or the law change. The current version is always on this page.
Contact
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
- Our team
- Vietnam