Warranty
Every iFamily Gift canvas print is covered by a 1 year warranty against manufacturing defects, starting on the date your order is delivered.
What the warranty covers
- Ink that cracks, flakes or peels from the canvas surface under normal indoor display.
- Canvas that lifts, puckers or comes loose at the edges or corners without any outside cause.
- Printing faults that were present when the canvas was made but only became visible later.
What it does not cover
- Damage from accidents, drops, pets, children’s play or moving house.
- Fading or warping caused by direct sunlight, high humidity, bathrooms, outdoor use or placement near heaters and fireplaces.
- Damage from cleaning with water, sprays, solvents or abrasive cloths.
- Spelling or wording errors in text you provided, and the quality of the original photo you supplied.
- Damage in transit. Shipping damage is handled separately and must be reported within 7 days of delivery under our Return and Refund Policy.
Caring for your canvas
- Hang it indoors, away from direct sun and damp rooms.
- Dust gently with a dry, soft cloth or a soft brush. Do not use water or cleaning products on the printed surface.
- Avoid pressing on the front of the canvas or leaning objects against it.
- If you store it, keep it upright in a dry place with the printed side protected.
How to make a warranty claim
- Email support@ifamilygift.com with your order number.
- Attach clear photos of the defect and one photo of the whole canvas.
- Tell us briefly where the canvas has been hanging.
If the issue is covered, we will reprint and send a replacement canvas of the same design and size at no cost to you. If that design can no longer be produced, we will offer a refund of the item price instead.
Questions
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
- Our team
- Vietnam